Privacy Policy

What information do we collect?

We process personal data to run our business effectively and provide you with the best possible service. The types of data we collect generally fall into two categories:

1. Information you voluntarily provide to us
‍When you communicate with us via our website contact forms, direct email, or telephone, you may provide us with the following data: Identity & Contact Data: Your full name, email address, phone number, and job title. Business Details: Information regarding your company, project requirements, budget, or specific marketing needs included in your messages. Transactional Data: If you proceed to become a client, we will collect necessary billing information and business addresses to issue invoices and process payments in compliance with accounting standards.

‍2. Information collected automatically by our infrastructure
‍Please note that this website is hosted by a third-party service provider. To ensure the website is accessible, secure, and functioning correctly, the hosting infrastructure may automatically log standard technical data when your device connects to the server. This is a standard procedure for all websites and may include: System Logs: Internet Protocol (IP) address, browser type, and access times. Purpose: This data is strictly used for system administration, security monitoring (e.g., preventing DDoS attacks), and ensuring the technical stability of the website. We do not use this data to personally identify you for marketing purposes.

‍3. Cookies Usage
‍Currently, our website strictly uses essential cookies that are necessary for the website to function (for example, to load page elements securely). We do not currently use non-essential tracking technologies, analytics, or advertising pixels. Should this change in the future to improve your experience, we will update this policy and request your consent where required.

How do we use your information?

We only use your personal data when the law allows us to. We principally rely on the following legal bases for processing your data:

Replying to Enquiries: When you contact us, we process your data based on our Legitimate Interest to respond to your questions, provide quotes, and discuss potential collaborations. Providing Services: If you engage us as your digital marketing agency, we process your data to fulfill the Performance of Contract, ensuring we deliver the agreed services, reports, and communications. Legal & Administrative Obligations: We may process your data to comply with Legal Obligations, such as tax reporting to HM Revenue & Customs (HMRC), maintaining proper business records, and preventing fraud.

Data Sharing Statement: We respect your confidentiality. We do not sell your personal data to third parties. We do not proactively share your data with other companies for their marketing purposes without your explicit consent. Your data may only be shared with trusted third-party service providers (such as our hosting provider or email system) strictly for the purpose of operational support and business administration.

How long do we keep your information?

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. For Enquiries: If you contact us but do not become a client, we generally retain your correspondence for a limited period to ensure we can follow up on your request effectively before securely deleting it. For Clients: We retain contract and billing data for at least 6 years after the conclusion of our business relationship, as required by UK tax laws.

What are your privacy rights?

Under the UK General Data Protection Regulation (UK GDPR), you have specific rights regarding your personal data. These include:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct any incomplete or inaccurate data we hold about you.
• Right to Erasure: Also known as the "right to be forgotten," you can ask us to delete your personal data where there is no good reason for us to continue processing it.
• Right to Object: You may object to our processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.

To exercise any of these rights, please contact us directly at hello@seniia.com. We will aim to respond to all legitimate requests within one month.

How do we keep your information safe?

We take the security of your data seriously. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. These measures include using secure communication protocols (HTTPS) and limiting access to your personal data to those employees and contractors who have a business need to know.